Have a question about your cruise port day in San Juan? We read every message and respond when we can. Below are the kinds of questions we’re happy to help with — and a few things we cannot do.
Email Us
The best way to reach us is by email. We aim to respond within a few business days, though response times may be longer during peak cruise season.
Email: PR@oldsanjuanshoreexcursions.com
Send Us a Message
Prefer to send your question through a form? Fill out the form below and we’ll get back to you within a few business days.
What We Can Help With
- Where your specific cruise ship docks in San Juan and what that means for your day
- How long it takes to get from the cruise port to Old San Juan, El Yunque, or specific beaches
- Whether a particular shore excursion makes sense given your time ashore
- Suggestions for self-guided itineraries based on your interests and time available
- Corrections to information on the site — reader feedback helps us keep guides accurate
What We Cannot Do
- Book cruises, tours, transportation, or hotels — we are an information resource, not a travel agency
- Confirm specific cruise itinerary details — those come from your cruise line directly
- Provide real-time port operations updates (weather closures, ship delays, etc.)
- Recommend specific tour operators by name in private correspondence — our published guides cover the categories of options available
Tips for Getting a Useful Reply
The more specific your question, the more useful our reply. When you email, including your cruise line and ship, your sailing date if known, and the specific question helps us point you to the right ship guide and answer accurately. Vague questions like “what should I do in San Juan?” are best answered by reading our Things to Do guide and 4-hour itinerary first.
Press, Partnerships, and Corrections
Members of the press, owners of related travel resources, and anyone reporting a factual correction can reach us at the same email address. Please use a descriptive subject line so your message doesn’t get lost.
Start Planning Your Port Day
Browse our cruise ship port day guides, our San Juan cruise port terminal guide, and our Things to Do in Old San Juan guide to get started.
Before You Email
Many common questions are already answered in our pillar guides. You may find what you need faster here:
- Where does my ship dock? See the San Juan Cruise Port Terminal Guide or your ship-specific port-day guide.
- What should I do during my port day? Start with Best Things to Do in Old San Juan.
- How much time do I need? Pick the right itinerary for your time ashore: 4-hour, 8-hour, or overnight.
- Do I need a passport? See San Juan Cruise Passport Requirements.
- What about the weather? Read our San Juan Cruise Hurricane Season Guide.
- What should I pack? Use the Cruise Port Day Packing List.
Still need a hand? Email us at PR@oldsanjuanshoreexcursions.com and we’ll get back to you.
Last updated: May 2026